At TimeshareRelease we receive cries for help from hundreds of Timeshare owners each week - and we publish a selection of the most interesting, recent reports here.
(Please note, published below are current comments from Timeshare owners who are describing the problems they face. If you would like to read reviews from people who have have asked us to release them from their contracts and/or to pursue no-win-no-fee claims, please see our Testimonials Page or please visit the independent review website: www.Feefo.com, which we joined on 1st November 2014)
The selection of comments below come from owners across all Timeshare Groups/Resorts, but please use the following links if you would like to read reports from members of these specific Timeshare groups:
24th August 2017 – Mr L – Anfi Beach Club
“I was Invited to Anfi by a gentleman in a booth during a family holiday. I went to have a look and I was impressed. They offered to accommodate us for the remaining 4 days of our holiday. During that time, I was constantly pressured into buying. I received bad news during that period as my nephew died in his sleep at 13 years old. In the emotional state I was in, I signed the agreement. 2 years later my business suffered due to a client going bust. I asked Anfi if they would take the contract back and keep all monies including my deposit. They said no and I need to set up a new agreement as I missed one or two payments. I have been once and don't find it value for what I was promised.”
23rd August 2017 - Mr S - Macdonald Lochanhully Resort
“After a presentation in Dunfermline and Portugal, I signed for holiday points with Sunterra, which was upgraded to more points a year later. Holiday availability never as promised and as very poor. Purchased DWVC to relieve ourselves of ownership of Diamond. This was a scam along with cashback product. Had no holiday with Diamond for 14 years and require legal termination of contract.”
20th August 2017 - Mr & Mrs S - CLC Fractional
“We didn't realise when we signed it was for perpetuity, and that it would/could be passed onto our children. We didn't realise that timeshares would be so difficult to sell. We attended an all-day presentation, there was a lot of information, too much information, and we felt pressured to sign the agreement inmediately. With the benefit of hindsight, we feel that the points presented were opinions of the sales team as opposed to facts and therefore misrepresented. We were led to believe that our ownership would increase in value and we would see a return on investment. We have found that access to the standard of quality of property expected and also the availability is well below what was represented/promised.”
16th August 2017 - Mr & Mrs G - Macdonald Lochanhully Resort
“We are unhappy with our timeshare as we didn't understand what "in perpetuity" actually meant. Our family could not possibly afford the maintenance fees, specially the way they have risen in the last few years. We are both pensioners and on a "fixed income". To travel from Scotland flights are so very expensive that it doesn't make for a cheap holiday. We are very unhappy with the fact we cannot possibly sell it to anyone because of the high maintenance fees.”
14th August 2017 - Mr & Mrs A – Silverpoint / Hollywood Mirage Club
“We first came into contact with the company when they invited us to spend a week at the Hollywood Mirage complex in 2014 for a nominal sum. We were told we would be required set aside time for ‘a presentation’ while we were there. In May 2014 we went out and duly spent our week at the Hollywood Mirage in a studio flat. On Wednesday 7th May we were collected at 9.30am and then spent 7 hours in the Silverpoint offices at the resort. Three sales people, Alex, Stefan and Mark, were employed to put the pressure on in different ways until we were finally convinced and bought a deal that offered us 50,000 points. As soon as we said we wanted time to go away and think about it the pressure increased. In the end, we had to sign on the dotted line and part with the money while we were there in Tenerife.
I think it’s important to say how clever the sales people are. They are warm, friendly, relaxed, interested in you… They share stories of how they’ve been holidaying with Silverpoint for years and are having a marvellous time. You get the sense that all the other people sitting at tables in the room were buying more points or properties because they’re so thrilled with the deal. (I now suspect the truth was rather different). We were wined and dined to celebrate the deal and you feel special, and clever for having found such a wonderful bargain. I wrote in my diary: “It gives us holidays all over the world, however we want to spend the points.”
Once we began to try and use the product by spending points, the problems began.
- They said that we should never spend our points in Tenerife because we could return any time for “unlimited bonus weeks” at £149. We were never able to use this deal because they were always ‘fully booked’.
- They had promised that our (adult) children would be able to use the weeks as well. They did not make it clear that we would always have to fly out with them! In the event, we realised that the times the children and grandchildren would be free would be peak holiday time and (a) flights would be too expensive and (b) guess what, the HM apartments were always “fully booked”.
- We did spend some of the points in other locations in the first year or so, but they were never our first choice and only what happened to be available. One location in Spain was so poor even the local sales rep was ashamed of it.
- They had promised all kinds of help would be available in getting cheap flights. This never materialised. The response we got when we asked about the £149 deal at Hollywood Mirage was a complete blank as if no one had ever heard of it. • We thought this venture would be an asset, but it had become a liability.
We began to realise that the dream we had been sold was getting more like a nightmare. Not only that, but the ‘in perpetuity’ clause was beginning to present as a major stress factor as we realised that, if we couldn’t sell the points, and children would be burdened with a massive financial commitment they would not be able to meet. We had to get out.
We put up a selling price, as instructed, and never heard anything back. After a few months, we reduced the price. Again, nothing came back. We again reduced the price. On no occasion did they contact us or give us any information regarding the sale. In the end, Chris went out to Tenerife (not to the Hollywood Mirage of course, because that was fully booked). When he met with the rep he was told that the properties had little sales value and the answer was to give them a further £9,500, which would be returned to us in 3 years’ time, with interest. He offered to hand over the interest there and then. The flat would be returned to them. He suggested we could get a better rate than we were getting with Barclays. He said that the bottom fell out of the market, subsequent to the High Court ruling, because they were now obliged to tell people what the management fee was going to be – over 60 years this would amount to £140,000. He offered Chris a ‘Capital Depreciation Plan’. He said they had just done £750,000 worth of business that very day and it was well worth investing in Tenerife because the prices were now beginning to take off. It all sounded so convincing. When Chris asked to take the information away overnight to review it, this was refused. Wiser by this time, we said no, and then thankfully got in touch with you.”
9th August 2017 - Mr & Mrs N - Anfi Beach Club
“We took a stroll on 18th October at 9am to the shopping mall near our resort, where we were approached by two gentlemen who handed us two scratch cards. My wife had to go to Anfi Beach Resort to claim her prize and I won a t-shirt. They provided transport as these arrangements were being made they told us we had to specify we owned our own property. We then informed them we were in rented property. We were then whisked off which took myself and my wife by surprise as we hadn't been in the resort 24hrs. Upon arrival at Anfi Beach Resort we were offered snacks and alcoholic drinks. The lady named Susan took us on a tour around the complex. We were then led into a waiting room where we were offered more, free alcoholic drinks. A gentleman and a lady came over to us and was telling us about all the benefits and they stated we were getting £7000 discount as it was the 25th anniversary. We were told was a brilliant investment as it could only increase in value. We were also told we could get a points card which we should have accumulated points, but this never happened and were told we didn't qualify for it. We were also told transfers to and from the airport would be included, but they weren’t. We then told them we were council tenants and they said they would work round that and use a different finance company. We decided to sign up for this offer and they requested we paid a £1000 deposit, which at this point we felt pressured to do as the offer was only for a month. We then celebrated with a bottle of champagne. We were then led into another office where we had to sign up and complete all aspects of paperwork. We were then told at any point we needed to sell could we give them first refusal as we were led to believe it was a brilliant investment and could only increase. Then in 2016 I emailed Anfi Beach to purchase the apartment back, but was informed they weren't buying timeshares back any more. We also weren't aware about the annual fees rising every year which wasn't told at the time of signing and we were also told we could take members of family, but when we tried to book them we were then told this wasn't possible as another apartment would be needed. We then realised this wasn't what we thought we had signed up for.”
6th August 2017 - Mr & Mrs M – Silverpoint/Sunset Beach Club
“Initially we advised the company (Silverpoint) we wanted to be free of timeshare and were sold properties for which we were pressured into signing on the day. We were constantly misled into buying other products to enable us to sell what we had and we were told these would definitely sell. Personal circumstances have changed, my husband is 72yrs old in September and still has to work to pay bank loans. I am retired since 2011. Definitely do not want this to pass on to our family as son is disabled and on benefits and daughter suffers from severe depression, is a single parent and also on benefits. Also, my husband's health is deteriorating.”
2nd August 2017 - Mr & Mrs S - Vacation Village
“In early 2009 we had a phone call stating that we had been selected/had won a free holiday for 7 days to Florida for two people. I stated it's nothing that I could decide on there and then as I needed to talk to my husband about it, asked if I could have them ring me back later when I'd discussed it with him, to which they replied 'no, it doesn't work like that'. Once we've ended this call your choice of your free holiday has gone, so I said no thank you as I'm not doing anything without a discussion. They then got pushy on the other end, offering multi resort shop and two night mini cruise as well saying it's a fab opportunity and asked if I could get in touch with my husband if they held on the phone, so I rang his mobile and asked what he thought. After a couple of mins I was back on the other phone being booked into what seemed like a holiday package for free.”
28th July 2017 - Mr O & Mrs T - Club Puerto Anfi
“Perpetuity contract was sold to us and we didn't know what it meant. We paid a deposit. We were told we could travel all over the world. We were told that Anfi would buy it back from us. We felt pressured into buying, meeting lasted all day. Each time we holiday at Anfi we had to attend a meeting for upgrades. They told us it would increase in value. We were invited to Anfi from another resort and told if we bought that would let us stay there… We weren't told about interest rates and finance.”
28th July 2017 - Mr O & Mrs B - Grand Holidays
“In October 2015, we bought into a trial membership at Club Flamingo, Costa Adeje Tenerife with Grand Holidays. It cost us £3,757.65. We were told we had to use our first week at Club Flamingo which we did in November 2016. While we were there we were subjected to a meeting which lasted from 10am to 5pm with a couple of hours off for lunch. There were 4 of us at the meeting, my husband and I and my sister and her partner. The reps name was Paul, and he went on and on and on not only about the holiday club but lots of other things to make you think he was a nice guy. We now realise he was stalling us until his manager was free and could get involved. (Can't remember his name). We were led to believe they worked for Grand Holidays Club. We were told that if we signed on the day we could have discounts, take off the money we had already paid for the trial members club and get money for the cruise we were supposed to have won on the ticket we purchased whilst walking along the sea front - which is another con to get you into their trap! The manager also said we could have another free week at Flamingo club. But this offer would only last until 4pm that day. I don't think the statements they made to us were whole facts, just what they are told to brainwash you with so you buy into their scam. We were sat in front of one of the administration staff and expected to read the agreement and sign every page in front of her. If we had read this to digest it fully it would have taken hours and we were told the office would be closing shortly and so we felt under pressure to sign, it took an hour and a half as it was just trying to take it all in. When we said this is a timeshare and we don't want a timeshare, we were reassured this wasn't a timeshare but that, to get round joining the holiday club we had to purchase a week because it was the Spanish law. Pay maintenance fees every year and forget about it!!!!! Then use the holiday club as many times a year as you want by booking through interval travel. We were offered finance but this was never an option for us... Our decision was made by what the representative said verbally. It seemed so easy until you get bombarded with things by email and post and so get totally confused what is it I have bought!! Their sales pitch is very misleading and when I said this is timeshare, they said THIS IS NOT TIMESHARE, it’s a no-brainer because you can take as many holidays as you like it's so cheap. The word no-brainier was used time and time again, and unfortunately, I came to the conclusion they think you don't have a brain! Lastly the web site they show you at the meeting is nothing like the web site you find when you look yourself.”
23rd July 2017 - Mr M - Pestana Miramar and Carlton Towers
“I know there were a few other people in the room but other than that I cannot tell you if they were sales people or potential buyers. I have no idea of our sales person’s name. I may have known at the time but not all these years later. I am sorry to say but I remember very little of the presentation in specific terms. I do not know therefore exactly what the detail was. I only went to ‘listen and learn’ and had not intended to buy. By the end of the presentation, however, I was ready to sign up and pay, which is what I did, in good faith. For me the overriding persuading factors were that the salesperson eloquently pointed out repeatedly that the maths added up! The salesperson told me that what I was actually buying was a guaranteed gold-star, guaranteed top quality accommodation for every future holiday at TODAY’s price! Thus, if the Week was purchased today for One Week in a gold star resort which would sleep 4 (or 6 if using the bed-settee) cost £1,000 (in comparison with other travel agents selling annual holidays), then for the next 30 years I have pinned the cost of that holiday as I ‘own it’ (& yet have access to all its leisure facilities, gold star resort etc as do my guests) Thus it was an inflation-busting absolute bargain! This to me was a no-brainer. There was mention of maintenance etc… but this cost was shared with all the other time-sharers so each person’s cost was drastically reduced. (I did not anticipate these fees as being extortionate and in any event I was already softened up by the obvious ‘huge bargain’ at buying my holiday at today’s fixed price and having it for the next 30 years. I thought how wonderful this would be for my grown-up children to bring their own little ones etc... you know, the maths made perfect sense. He did not say that the maintenance fees would increase year on year. It did not occur to me to ask him. I think I simply took it all at face value. We definitely talked about taking my adult children with their children, (my grandchildren) and how lovely this would be for summer holidays. I was a bit concerned about the Red week being in winter months and not wanting to be confined to Madeira as its too quiet for children to have fun. Clearly the idea was that school holiday time would be an ideal opportunity to use our time-share accommodation. It turned out impossible to book during school holidays due to lack of availability. He told us about ‘banking our weeks’ and if we banked them early enough we would have best choice of choosing where to go as others banked their weeks from all over the world. Thus he implied that we could go anywhere at any time, come rain or shine and with our families, (The time share slept 6!). We would therefore have a wide accessible choice and only have to pay for flights. The accommodation would be guaranteed at top 5 star quality and we had already paid up front for our ‘holiday future’ – it was a no brainer! The reality is somewhat different as we have extreme difficulty in booking anywhere thus, it has turned out to be a complete waste of money with on-going increased charges. To the best of my knowledge the above statement is how I understood the explanation of the Sales Person. Much was lost to me in the detail but I was aware of the key selling points as stated above: quality of accommodation and nailed-down price to beat inflation for the future years and able to include our grandchildren and family.
- I do not believe we were advised about increased maintenance and certainly would not have expected them to have risen as much as they have.
- Rights to cancel were not discussed. The subject did not crop up. It didn’t occur to me that this would ever come to pass given that I trusted the salesperson in that I would have a great cheap holiday every year in luxury accommodation with my family. Why would I want to cancel this?
- He spoke of it as an investment (inflationary-proof), highly desirable and would increase in value and would therefore be a prized saleable asset.
- He implied that the ownership was therefore valuable – an asset.
- The length of the sale presentation was between an hour and two hours. I did not feel pressured to buy as my instincts were telling me that this was a really excellent opportunity and thus, I was willing – eager, to sign.
- I believed he was telling me facts, e.g. you can bring the grandchildren with you on holiday as they sleep 4 or 6 if using the bed-settee. Also I believed him when he said if I bank my week early on I will have the best choice of ‘swopping’ and thus can go anywhere in the world. Fact!
- I was given time to read the document before signing. I skimmed it because I believed it was merely a reiteration of what he had told me.
- I was asked for a payment on the day, and consequently paid the deposit.
- I was not informed about a cooling off period. I was unaware.
Finally it is a key unalterable fact that my decision to buy was based on verbal factual statements made by the representative which experience thereafter has proven to be not the case at all, untrue. I know I have been deliberately misled, misinformed. “
19th July 2017 - Mr & Mrs S - Silverpoint
“Timeshare was sold to us as investment. Timeshare has not been used since bought. Maintenance fees have been paid to date. Realisation of the financial cost with no return prompting sale. We believe we were part of the multiple resale scam when buying into the timeshare properties.”
12th July 2017 - Mr T - Club Las Calas, Lanzarote
“I got the timeshare on honeymoon with my then wife, we were told that it would be rented if we didn't use it, that it was an asset to have, but it has turned out to be a burden. We were not told that it would carry on after our deaths to our children. We were young and under enormous pressure to buy the timeshare. We only used it twice in the 28 years since it was sold to us. We were not given a cooling off period. Since my divorce from the ex-wife, I took sole responsibility to relinquish myself of this timeshare. We were told that the RCI membership would be for 1 year only. We were also told we had to pay £2700 pounds on the day.”
6th July 2017 - Mr D - Village Heights Golf Resort
“On 4 July 2008 whilst on holiday in Crete, we were encouraged to purchase a 6 week timeshare at a cost of £3495, which we paid on the day by credit card. When we took our first week in the timeshare in 11-18 July 2010, we were given a further presentation and encouraged to upgrade to a 25-year timeshare at a cost of £13105 which we paid on the day by credit card. We have paid the annual maintenance fee every year, which has been increasing and have deposited every year with RCI for the past 2 years. We currently have approx. 110 points with RCI because we could not find a suitable place to go to use up our points due to lack of availability. When purchasing our timeshare, we were offered the Red Zone, which gave us flexibility in peak seasons, but now we have been told that we can only take week 40. When purchasing the timeshare, we were assured of exclusivity but we have discovered that it is cheaper and more flexible to book with bookings.com at a cheaper price that our maintenance fee. We were also informed when purchasing the timeshare that we could upgrade to a 2-bedroom unit, but this proves also not to be the case. We upgraded our RCI to platinum in the hope of having more flexibility but the continuous lack of availability we do not want to leave this burden of liability to our children. From 7-14 March 2015 we were insisted to take a free week in Tenerife with Diamond Resorts who hoped that we would convert from RCI to Diamond Resort Points, but we declined to do so. In the light of all the above, we feel we were mis-sold our timeshare.”
28th June 2017 - Mr & Mrs M - Diamond Resorts
“We feel over the years there has been repeated mis-selling of the time-share. Initially went to a presentation saying I had won a holiday on a scratch card. Informed on buying the points 'that day' we were purchasing them at a low rate. Informed we could go on holiday anywhere in the world at any time. We cannot access 1 or 2 night stays anywhere. We were not informed of the perpetuity. Had to buy additional points to get out of this. We did not understand the length of time of the contracts. We were informed we could be able to go on cruises (and as we already have a number of points we bought extra). The contracts were of legal jargon, which we did not understand. “
23rd June 2017 - Mr & Mrs S - Diamond Grand View Las Vegas
“Deposit taken on day. No holiday at all. Taken eight hours to sell. No idea what we were going to. Really hard sell. Wasn't happy that we were soon sniped off to sign agreement and that we had to pay deposit straight away. Weren't told what we were getting on coach for.”
19th June 2017 - Mr & Mrs K - CLC Points
“We attended a presentation at Duchally Resort after an invitation from Club la Costa. We purchased on the day, a 3 year 'Discovery' product, with 5 holidays plus a free week. On the first holiday to Spain we were told to attend a further presentation which lasted for 8-9 hours. We were sold a product based on illustrated holidays of 3 per year. We weren't convinced but as they made us an offer to pay £2000 pounds today and get 1000 points free - we signed. We were informed the £2000 pounds would be taken in 14 days – but it was taken on the day. The 2000 Pounds is not noted on the contract and we in fact do not know where this went to. We have since realised we cannot get the holidays we need and in fact have to 'borrow' points from future years just to get 1 holiday. We are unable to get any free weeks (2 for 1) that were promised and the free upgrades are diminishing. We have seen another increase in maintenance fees. This is not reflected in standard of accommodation the 'exclusivity' of Club la Costa that was sold to us.”
11th June 2017 - Mr & Mrs M - CLC Points
“Purchased initially to holiday once or twice per year, but soon found we were constantly having to purchase more and more points to have at least one holiday, even in a one bedroom apartment. Soon found very poor availability of desired resorts no matter when we enquired. Constantly being bothered to attend presentations of a very high powered sales nature. Were advised that this was an investment, and that we could sell it. Paramount that the obligation is not passed to family as they neither want it nor afford it. Constantly rocketing maintenance fees for a product that mostly wouldn't use and is becoming less and less exclusive.”
8th June 2017 - Mr & Mrs S – RCI/Westgate
“We came into contract with Westgate Villas via an offer for tickets to Sea World in Florida. We went to the talk of timeshare ownership. We were interested but felt that ownership in America was not suitable for us. We were reassured by the agents that we could easily exchange our weeks to anywhere in Europe. We were also assured that we could easily sell at any time and that the timeshare would increase in value. Perpetuity was not explained to us. We paid a deposit and were not given a cooling off period. We understood the information given was fact not opinion. Finance was not explained properly. We have not been able to exchange for any chosen holidays.”
1st June 2017 - Mr K & Mrs A - CLC World Marina Sol
“We came in contact with CLC when we were coming back from our holiday in Tenerife. We filled a survey at the airport and some months later, whilst in London, we had a call telling us we have won a free holiday. They told us to come to their office in central London to claim our free holiday. At their office in central London, we spent almost 3 hours there. They tried to sell us the holiday package but we refused to buy. In May 2016, we came to CLC in Málaga, Costa del sol for our free holiday. During our stay we had a meeting with one of the sales team for almost the whole day. We were with our two kids, aged 1 and 3. There were about 20-30 guests that day of presentation. To be honest we were pressured in getting what CLC sold to us. The kids were stressed, hungry and tired. The statements made by the representatives of CLC were all false. We felt like we were pushed into by buying the fraction.”
20th May 2017 - Mr & Mrs H - Diamond Points
“Pressurised sales meeting in excess of 4 hours. Sold 25 points which in retrospect was useless, more points required to achieve a vacation. Paid deposit on the day of presentation. with no mention of cooling off period. Told purchase would be an investment when in reality it is a liability that we are unable to dispose of. Advised of an end date to contract which has been changed to "in perpetuity" which is not affordable. Advised it could be willed / bequeathed. Maintenance costs rising above inflation, which is not affordable.”
16th May 2017 – Mr & Mrs C – Club La Costa
“We did a survey over the phone and told we won a free holiday for 7 nights in Spain (Malaga). We were told to pay £99 for the holiday. We don’t remember being told about the cooling off period but felt pressured to get into the contract. We were promised that the contract will be 19 years and our property will be sold and we would benefit. We feel the paying of maintenance fees is unfair as we already pay towards our property as promised. We have used the service three times and had a poor experience. Always pressurised to purchase more.”
11th May 2017 - Mrs B – RCI Diversified
"First bought in 2009, paid full amount by credit card. Paid £3,000. Six months later had a phone call offering another 20,000 points for £800 plus. This contract was over 50+ years which we have found out is illegal. My husband has health issues and we are no longer able to use it plus m/fees are too high.”
30th April 2017 – Mr & Mrs P – Atlantic Garden Fuerteventura / Grand Holidays Club
“We were approached in the street adjacent to the hotel. The initial meeting was quite intense and took approx. 3 hours. They told us that we could take holidays anywhere in the world and would only pay a flat rate, regardless of location for the accommodation. We were given breakfast and at the end of the meeting, champagne. We were told that if we didn’t use the facility we wouldn’t pay maintenance fees. We were told that we could exchange weeks, but this never happened, we were told that we cannot swap directly. We have never used the facility.”
28th April 2017 – Mr & Mrs D – Diamond Resorts
“We first bought in 2001 in Spain. During a holiday in USA we were coerced into changing to USA points system as told it was better for the exchange, this proved to be untrue. On return to Spain we were pressurised into changing into fractional which again turned out to be a mistake and the m/fees have risen to nearly £5,000 a year. We feel we have been continually lied to and mis-sold.”
21st April 2017 - Mr R & Ms B – Costa San Antonio, Malta
“Holiday timeshare tout in resort. Full amount was taken on the day via visa... We did feel pressured into buying the timeshare. We were told that we had a floating week we could take during the year apart from Xmas & New Year and July & August. We feel we have been mis-sold as we were asked to pay a further £2,900 to enable us to book at any time during the year except for July & August & Xmas period. We refused and were told that we can book any week during Jan, Feb, Nov & December (excluding Xmas). We used the week in 2016. We were pressured at the time to buy the extra periods at a value of £2,900.”
12th April 2017 - Mr & Mrs S - Infiniti Points
“First purchased in 2010, Infiniti Points in Tenerife, used the system for initially but maintenance fees have become too expensive. In 2012 went to Portugal and told them we wanted out of the timeshare. Were told that if we paid another £3,714 we could surrender our timeshare is 5 years with no penalty. What happened was they sold us another timeshare and this would not terminate our original agreement. We were scammed.”
6th March 2017 - Mr & Mrs M – Club La Costa Fractional
“First contacted when on an exchange through RCI… Pressured, in so much as told deal would only last that day. Promised this was an investment with a good return. Completely assured this was an investment in a piece of property. Misrepresentation of Fractional points… totally deceived by selling process.”
29th March 2017 - Mr & Mrs D – Diamond Resorts International
“On 4 July 2008 whilst on holiday in Crete we were encouraged to purchase a 6 week timeshare at a cost of £3,495 which was paid on the day by credit card. When we took our first week in the timeshare in 11-18 July 2010 we were given a further presentation and encouraged to upgrade to a 25 year timeshare, at a cost of £13,105 which we paid on the day by credit card. We have paid the annual maintenance fee every year, which has been increasing and have deposited every year with RCI for the past 2 years. We currently have approx. 110 points with RCI because we could not find a suitable place to go to use up our points due to lack of availability. When purchasing our timeshare we were offered the Red zone which gave us flexibility in peak season, but now we have been told by Diamond Resorts that we can only take week 40. When purchasing the timeshare we were assured of exclusivity but we have discovered that it is cheaper and more flexible to book with Bookings.com at a cheaper price than our maintenance fee. We were also informed when purchasing the timeshare that we could upgrade to a 2 bed unit but this proves also not to be the case. We upgraded our RCI to Platinum in the hope of having more flexibility but there continues to be a lack of availability. We do not wish to leave this burden of liability to our children. From 7-14 March 2015, we were invited to take a free week in Tenerife with Diamond Resorts who hoped that we would convert from RCI to Diamond Resort Points, but we declined to do so. In the light of the above we feel we were mis-sold our timeshare.”
25th March 2017 – Mr & Mrs S – Anfi, Gran Canaria
“We came into contact with Anfi during a presentation at our holiday resort in Mas Palomas in 2006. We were offered a no-obligation tour around Anfi with a 42€ thank you whether we joined or not, and were given a taxi ride to Anfi and return to our resort thereafter. We did purchase on the day, were not given a cooling off period and gave an initial deposit of £1,000. We were then talked into changing to Floating weeks x 2 in 2009 and again no cooling off period with a deposit of £1,500. When we asked in 2013 about relinquishing our contract due to financial reasons they said we could not!”
15th March 2017 – Mr & Mrs G – Anfi
“The timeshare was sold as an investment, something to pass on to our family. We were pressured to buy and sign on the day. Each time we have been to Anfi, we were pressured into upgrading until we have what we have now, then we said no more.”
7th March 2017 – Mr & Mrs D – Diamond Resorts
“Promised it would be an investment. Maintenance fees increased greater than inflation. Promised that we would be able to exit at any time. No cooling off period. Signed purchase agreement on the day. Paid deposit on the day of purchase. Not told maintenance fees would increase annually.”
6th March 2017 - Mr & Mrs G – Anfi Tauro
“We have a timeshare at Anfi Tauro. During our last visit in November 2016 we understood Anfi had sold its group to Lopesan – we have no idea where we stand for its future. The maintenance fees annually keep going up, we know our children will find it difficult to take these over. Every time we visit we are pushed to upgrade and buy more weeks. Plus we have the inconvenience of Anfi reps chasing clients around Anfi Tauro constantly.”
1st March 2017 – Mr & Mrs C – Macdonald Resorts, Villacana
“We were staying at Villacans in our own recently purchased apartment – weeks 14 & 15. We were waiting for this apt to be for sale so no pressure. We were told this would be an investment for our future.
The purchase was not notarised. We spent several holidays in No 48. At first it was great but in later years the facilities deteriorated – dirty swimming pool – poor restaurant – aging furniture and appliances, damp – requiring moving out of the apt – and infestations of ants. Greatly increased fees.”
20th February 2017 – Mr & Mrs B – Silverpoint
“On 1st February 2014, we attended a Sales Presentation at the Hollywood Mirage in Tenerife. We were staying at the Beverley Hill Heights having a free week’s accommodation from Silverpoint. We owned 30,000 points with Diamond Resorts, which we had become increasingly unhappy with due to the high management fees. Peter offered us the chance to relinquish these points and pay an additional sum of £28,146 in exchange for a Paradiso City product and two weeks in the Beverley Hills Heights complex… Payment was made by credit card on the day. Finance was arranged with Barclays Partner Finance for £19,950 (SB) and £5,050 (JB), with the remaining £3,146 paid on our return to the UK. There was no representative of the finance company and we were told the interest rate would be 8.8%. We were assured that we would be able to sell our Paradiso City for £37,000 once these went on sale in January 2015… He also told us we would be saving money as the management fees would be lower. We placed the Paradiso and one of the weeks in the Beverley Hills Heights on the market in January 2015, adding the other week in November 2015. In November 2015, at Silverpoint’s suggestion we transferred our two weeks in the Beverley Hills Heights to the Hollywood Mirage and placed these for sale immediately. None of our products have been sold. In November 2016, we went on holiday to the Hollywood Mirage. They tried to get us to invest further to transfer our products to specific weeks in another development, which we declined to do. We asked what our options were as we no longer wanted to own the products and he confirmed that we could invest further for an alternative product and that there was very little chance of us selling our products…”
11th February 2017 – Mr & Mrs J – Anfi & Cala Pi
“We were sold the product in perpetuity… weeks and points followed by several upgrades. We have since realised that what we were sold is contrary to Spanish law. Whilst on holiday we were approached to sell our existing timeshare and buy Cala Pi. On holiday at Anfi we were also approached to buy timeshare at Monte Anfi. Later on we exchanged Monte Anfi for Anfi Beach. Always approached to upgrade/re-buy etc. This is a part of each holiday as a rep is always assigned to try and review our holidays.”
8th February 2017 – Mr B & Ms R – Grand Holidays
“We came into contact with Grand Holidays Club whilst on holiday at the Atlantic Gardens Resort in Fuerteventura Corralejo. A holiday rep knocked on apartment door inviting us to breakfast. We felt obliged to go and were then subjected to a lengthy meeting which was to sign up for a free week holiday and three separate weeks. When we returned we had another longer meeting/breakfast that we were told we had to give our answer that day for the better offer that was on offer. The deal was to sign up for cheaper holidays. We were told we wouldn’t have to pay a yearly fee unless we took week 36 each year and we would only need to pay for flights. We have not found this to be true. The promise of cheaper holidays did not become a reality and during the first year we realised we had paid for a timeshare week. When this was sold to us we did not fully understand that this would be a lifelong/ongoing commitment, if we had we would not have agreed to it. At the time we both wanted to enjoy our holiday and not be in the meeting a moment longer, again it was stressed that we had to sign up that afternoon. We did not return to Atlantic Gardens when we realised it would cost further to book. During both meetings that we attended we were told that this was not a timeshare and that it was an opportunity for cheaper weeks away.”
2nd February 2017 – Mr & Mrs N – Anfi Beach Club
“While on a family holiday we were invited to visit a resort and were told we would be able to swim in the pool and enjoy the beach. This did not happen. We saw a video regarding the complex and how it all began. We were sold a timeshare and we did not know it was a timeshare.”
31st January 2017 – Mr & Mrs H – Diamond Resorts
“(1) Informed that we would always have enough points to have 2 week holiday at a resort of our choice. (2) Informed that we would have priority over others when booking with regards to being put into newly refurbished apartments etc. This seemed to be the opposite as we always seemed to get put into older accommodation. (3) Told that we could transfer points to be used for flights, but not that this could only happen in low season. This is not of any use if you have a child of school age. (4) The list of available resorts on-line is extremely limited, need to be a platinum member to get priority booking, which entails purchasing more points. (5) Being expected to attend a meeting during every holiday. Using up our time and being pressurised to purchase more points.”
25th January 2017 – Mr D & Mrs P - Silverpoint
We purchased in 2012 after a lengthy and pressurised sales presentation. We were told that we would be able to exchange world wide at anytime. We have since found that this is untrue and you can only exchange where the company wish to send you which is extremely limited. We feel we have been misold and wish to claim compensation and terminate the agreement.
16th January 2017 – Mr & Mrs E – Club La Costa Fractional
“We asked at least 4 times could we get out at anytime without any problem re payment and were told there was no problem. Any holiday apart from one has been more expensive with CLC. Points system seems to make very little difference to the price. We were not advised as far as we were aware of any cooling off period. Very very pressured to buy – not even being “allowed” to go to feed small children. Used the product once only – not impressed.”
8th January 2017 – Mr & Mrs S – Club La Costa
“Finance was taken out immediately with no time to go away and think about it. Pressure to take it out straight away. Places in the brochure were not actually included in our package after booking to go there and told at time of purchase that they were. We were not informed of a cooling off period or that our fees would increase. Only used 4 times and first time we booked a lodge, when we arrived we were put in a room and was told the lodge was extra again after being informed at initial meeting and purchase that they were included. Was told it was a cheaper way of having holidays as opposed to booking a travel package but actually after you pay all the extra hidden fees that is not the case.”
2nd January 2017 – Ms B – Infiniti Points (MGM/Petchey)
“I ‘won’ a weeks holiday. I felt pressured to buy. 60,000 points per year to use at my discretion (which I was not informed I would have to pay for after the first 2 years of ownership of points). I feel I was not given the correct information about point and fees. Have not used the product since signing the contract. Was lied to and cheated out of my money. Not given enough time to review the contents of the agreement before signing. Part payment on day of signing and final payment one week later, with no 14 day cooling off period.”
30th December 2016 – Mr & Mrs W – Heritage Resorts/RCI
“Approached on promenade with raffle tickets and a prize. Taken to Heritage resort headquarters Matchroom by taxi. Shown luxurious accommodation at two or three sites. Told that Monarch airlines flew out of Cardiff. Pressurised into paying a deposit that day. Promised free holiday with flight from Cardiff, which did not materialise when we contacted company. Actual properties we are able to stay at were not of the same standard as those shown to us. We were not told of perpetuity. We were not told that maintenance fees would increase every year. Were told that we would get money back from timeshare (repeatedly).”
20th December 2016 - Mr & Mrs B - Radisson Blu Golden Sands Resort, Malta
“We were telephoned offering a holiday. We were promised our apartment would be bought back off us after 2 years and we would have made a profit of around about £7,000. We were also told we could pass the investment down to our families. Since our purchase in 2009 we have not been able to book.”
15th December 2016 – Mr J & Mrs S – Oura Beach Hotel, Petchey/MGM
“Attended several lengthy meetings where we felt pressurised into making a purchase of points. Asked to make deposit the same day. Finance was arranged for us within about ten minutes. We had no direct contact with the finance company. No opportunity to think about it. Perpetuity was not explained to us. Accommodation we were given later was not of the same standard that we had when we were sold the points. Our decision was made based on the verbal statements of the representative.”
13th December 2016 – Mr & Mrs B – Diamond Resorts
“Informed that ownership would increase in value. Hard copies handed out during presentation. Presentation was over two hours and we felt pressurised into signing the agreement.
Annual fees have increased from £500 to £2000 over this period. We understood that we would have right to cancel at any time. Not given time to review documents before signing.
We were offered finance but no representative available. Accommodation not to standard as described. Made our decision on verbal statements were not referred in the contents of the purchase agreement.”
7th December 2016 – Mr & Mrs P – Club La Costa
“Told I had won a holiday in a draw and invited to a meeting in order to receive full details. Indications now are that pressure, by way of false promises on value increase, availability and maintenance stability were assured. That has not proven to be the case. Misrepresentation has been occasioned by all of the above. We have had occasions few of the resorts in accommodation certainly inferior to that initially shown to us. We were also assured that our daughter would be able to receive the benefits without encumbrance, this is not true.”
3rd December 2016 – Mr & Mrs D – Diamond Resorts
“When we first bought our timeshare in 2004 we were led to believe that it was an investment that we could leave to our children and that the value would increase. When we bought the timeshare the management fees were around £400 for 2 years which gradually started to rise each time it was due. Now the management fees have tripled and are unreasonable for the service we get. When we want to exchange for a good hotel it is never available which means we end up 3 or 4 or even 2 star accommodation which is not acceptable for the money we pay on management fees.”
1st December 2016 – Mr B & Ms W – Infiniti Points (MGM/Petchey)
“It was not made clear about the perpetuity. We would not have gone ahead if we had understood that we would have been saddling our children and grandchildren with maintenance fees. We were told that we could book mid-week to mid-week which we later found to be untrue. This year there were no rooms available using our points for two weeks holiday in Portugal (although we could easily have booked one of the same 4 hotels through another company).”
24th November 2016 – Mr H – Marriott Vacation Club
“1. I was not told by Marriott that my week was unable to be banked and I would lose it every year.
2. Marriott representative said exchange to other resorts was simple, didn’t mention costs involved or practical difficulties.
3. We were told contract only 50 years so not possible perpetuity.
4. Marriott representative said value would go up in years ahead very substantially.
5. In essence I believe the sale of the timeshare was based on misrepresentation.”
23rd November 2016 – Mr & Mrs R – Club La Costa
“We went to Club La Costa in April 2014, taking advantage of an offer of a week in the resort for £99. This was on the condition that we attended a presentation. We attended a very high pressured sales presentation which took more that 5 hours with sometimes up to 3 people from CLC at a table persuading us to purchase a timeshare in one of their apartments at their resort in Mijas de Costa. We ended up agreeing to purchase a week at "Monterey" apartments for £11,294, paid for in full within a week or so of our return from the resort. In April 2015 we made the first use of this apartment and were surprised when we were invited to another meeting where we were being persuaded to upgrade our apartment to one of the new "Signature" properties, which we were told were selling fast and availability was limited. During the meeting which went on for 5-6 hours we were that the terms of the contract would be 19 years, after which the apartment would be sold and the proceeds distributed among the owners and that our timeshare investment would increase in value. We signed the finance agreement during the meeting”
15th November 2016 – Mr & Mrs M – Westage Resorts, Florida
“We were on holiday in Florida and were asked to go for a presentation to Westgate Vacation Villas. We subsequently were asked to upgrade on the two holidays we had ending up with a 4 bed lock off, we have never used. We asked to cancel the purchase within 14 days but told we could not cancel. We paid a deposit by credit card on the day and made the final payment within 12 months again by credit card. Our annual fees (paid bi-annually) have gone up by 8%. This is more than we expected. We were told that this was an investment which would increase in value. We now find the timeshare has no value at all and we did feel pressured to buy initially and then pressured to upgrade. Something we have never used. We were not told the implications of the perpetuity clause.”
Friday 11th November 2016 - Mrs L - MGM Clube Praia da Oura & Infiniti Points
"1. The annual management fees have increased more then we expected.
2. We were informed that the ownership would increase in value.
3. The presentation was very long and details became blurred
4. We only had 7 days cooling off period and as we were on holiday the time was up before we got back to UK.
5. We were offered finance to purchase."
Thursday 10th November 2016 - Mr E - Fairways Tenerife & RCI Points
"The meeting for the original purchase was made in the company offices with many different people adding their own bits of information and promises with tempters to get a contract signed. There were promises of low increases in maintenance fees which has not been the case. There were promises of values increasing considerably in the future with easy resale and help from the company which has been far from the truth. There has been pressure to comply with updates into points and with points companies working alongside RCI (i.e. Infiniti and Aroma) with statements that these would be the only way to be able to get holidays in my home resorts. We were sold a long term lease without being told the implements of it. i.e. transferring to my children in the future when they will not want it. All transactions had to have a deposit and finance."
Wednesday 9th November 2016 - Mr & Mrs W - Monte Anfi, Gran Canaria
"We feel we were mis-sold our timeshare. We were on honeymoon and taken for the day, shown round and felt pressured into buying and signing with a deposit on the same day. Our maintenance fees at the time were reasonable and were told they would one, rise with inflation which is not true as they are now 650€ yearly (5%). We were told it was an investment fro the future with the perpetuity meaning our children would benefit from this, and the ownership would increase in value. We were also told we could sell back at any time which is not the case. The actual benefits of upgrading from bi-annual to a floating week was actually worse than we had been told and we feel very let down and misinformed."
Wednesday 2nd November 2016 - Mr A - Diamond Resorts
"I have now retired and my wife is deceased and opportunities to use has decreased. Also when endeavouring to book the available weeks are less available than before. Financially the fees have increased continually above inflation and therefore making meeting the fees more difficult. The latest notice of increase due to the Euro value has made matters worse."
Thursday 27th October 2016 - Mr & Mrs D - Marriott Vacation Club Timeshare
"We were not sure of given a cooling period. We were pressured of signing as the contract was signed on the same day. No time to think or digest the information about the timeshare. In our own words we were deceived into signing the contract. We were not informed about the maintenance fee or the annual increase of the fees. The promises they made were that we can go for holiday in any part of the world and stay in Marriott Hotels without paying anything for accommodation. For signing the contract on the same day, we were given two bath towels with Marriott logo. We have never used the services as there are excuses made that we only have Silver ownership which is nothing when we want to book a holiday. We were misinformed, conned, pressured and deceived with a colorful presentation. We signed the contract because there are lots of people present who were signing contracts as well."
Tuesday 25th October 2016 - Mr and Mrs H – RCI Points
“We first saw an advert in a newspaper and then continued with lots of phone calls. We were invited over to Tenerife for a free holiday and were talked into purchasing two weeks with RCI. We were told it would increase in value. There was no mention of management fees increasing annually and by what amount. Meetings lasted approximately 4-6 hours. Deposits were paid by credit cards an balance by bankers draft. We were told we would get luxury holidays with RCI but they were rarely available. Reps told us by buying additional RCI points would increase our chances for luxury holidays but his never happened. We feel that this was mis-sold to us.”
Wednesday 19th October 2016 - Mr & Mrs H - Club La Costa Fractional
We first bought in 2012 and maintenance fees were £399. We returned the following year and were pressured into upgrading as we did not have enough points. Altogether we have spent nearly £30,000 and have maintenance fees of £1,200 per year and cannot get what was promised. We feel we have been completely mis-sold.
Wednesday 19th October 2016 - Mr S & Ms C - Monte Anfi
We went to Anfi Del Mar on a trip with Thompson holidays, we were given tickets for Sioux City a cowboy night out as an encouragement to go to Anfi. We were shown around by one of their sales reps. We spent five hours at the resort and we were very unsure due to the costings etc. We were ready to leave and they said how about we move you into a deluxe suite for the rest of your holiday to see if you like it at Anfi. For five days we stayed in a luxury apartment. We again discussed sales, (they provided taxis to move from our Thompson holidays resort which was a bit poor), we agreed to join Anfi after another higher sales rep came in and gave us pressure saying if you don’t sign the room we have let you stay in will be charged to you at 1200€ euros. I was asked to pay a payment by my Visa debit card as a deposit for the time share agreement. We had our three young children with us and felt very pressured. We were put into perpetuity agreement contrary to Spanish Law. Furthermore a deposit was made on the day by our credit card. At no time did we attend a public notary to have this agreement notarised as required by Spanish Law.
Wednesday 19th October 2016 - Mr & Mrs F - Club La Costa Fractional
We originally purchased a trial membership which we were then consequently mis-sold due to severe long period sales pitch at a free holiday whilst in Tenerife.
CLC calculated using points system, a programme for various long and short haul holidays, which sounded fantastic and met our needs. When signing up they gave us an additional 1 x week free holiday in Spain, again we had to attend a meeting. They then stated that what we had purchased in Spain, our fractional points, would not be enough for the original holiday plan and that we would not be able to get even 1 x week holiday per year and advised us to invest further which we declined. We contacted CLC immediately to try and cancel our contract but was informed that they would not do this.
We were mis-sold the holiday for the following reasons:
Points do not meet any of our needs they are worthless.
The sales was very intense, the purchase in Tenerife lasted over 8 hours.
The maintenance cost was not thoroughly explained.
We are unable to utilise Interval which they stated we could when we originally purchase in Tenerife.
Wednesday 19th October 2016 - Mr & Mrs D - Diamond Resorts
We were contacted to make an appointment with a view to change us from our current “weeks system” which were legally owned to then go over to a “points system”. A cooling off period was given NO mention of notarisation, perpetuity or anything else was discussed. He did indicate they would go up in value, it was indicated we could get rid of this timeshare quite easily. Stated holidays would be more flexible, which is rubbish, never get weeks you require.
Wednesday 19th October 2016 - Mr & Mrs H - Club La Costa Fractional
We first bought in 2012 and maintenance fees were £399. We returned the following year and were pressured into upgrading as we did not have enough points. Altogether we have spent nearly £30,000 and have maintenance fees of £1,200 per year and cannot get what was promised. We feel we have been completely mis-sold.
Wednesday 19th October 2016 - Mr S & Ms C - Monte Anfi
We went to Anfi Del Mar on a trip with Thompson holidays, we were given tickets for Sioux City a cowboy night out as an encouragement to go to Anfi. We were shown around by one of their sales reps. We spent five hours at the resort and we were very unsure due to the costings etc. We were ready to leave and they said how about we move you into a deluxe suite for the rest of your holiday to see if you like it at Anfi. For five days we stayed in a luxury apartment. We again discussed sales, (they provided taxis to move from our Thompson holidays resort which was a bit poor), we agreed to join Anfi after another higher sales rep came in and gave us pressure saying if you don’t sign the room we have let you stay in will be charged to you at 1200€ euros. I was asked to pay a payment by my Visa debit card as a deposit for the time share agreement. We had our three young children with us and felt very pressured. We were put into perpetuity agreement contrary to Spanish Law. Furthermore a deposit was made on the day by our credit card.
At no time did we attend a public notary to have this agreement notarised as required by Spanish Law.
Tuesday 18th October 2016 - Mr & Mrs B - Anfi Tauro
1. We were sold a perpetuity contract without fully understanding what it entailed.
2.We had to leave a deposit every time.
3. We had to sign any loan documents there and then at the time of the meeting.
4. Felt pressured into signing, with often a manager brought out.
5. Every holiday we would have to sit through a 3 -5 hour meeting to see if we wanted to buy another week.
6. There was never anything given to us in writing or allowed to leave the meeting to think about things before signing.
7. We were informed the ownership value would go up every year and that we got an opportunity to own a property.
8. The annual feas go up every year higher than inflation. We were not informed of this at the time.
9. We were told that they would buy back the timeshare at anytime with no hesitation.
10. When we signed for any loans we were not informed of the interest rate fully.
11. Ultimately our decision was based on verbal statements made by the representative which did not match with or were in the contents of the purchase contract.
Friday 14th October 2016 - Mr & Mrs G - Macdonalds
We came in contact with the company when we were having a weeks holiday in Vilicana. We were given a cooling off period of 2 weeks. We did feel pressured into this. We only used the unit once, and found it very good. Unfortunately it was not explained to us about this time share was about and the ins and outs of perpetuity. No notarisation took place on the point of sale as required under Spanish Law. Full payment was made on a credit card on the day of purchase and within the cooling off period. We have been put into a perpetuity agreement exceeding 50 years contrary to the Spanish Supreme Court ruling.
Friday 14th October 2016 - Mr & Mrs H - Club La Costa
While on holiday in Spain we were given a scratch card and won champagne buffet at Club La Costa.
We were encouraged to purchase by inviting us to their best of the best 5 star accommodation.
There was no notary present.
We had my children added as it was promised that the timeshare would be passed on to them, nothing was mentioned that they would still have to pay annual fees when we died.
Implications of perpetuity were not explained.
We have stand alone points which is illegal under Spanish since 1999.
Friday 14th October 2016 - Mr R - Club La Costa Fractional
Told I had won a free week in a draw. I went on holiday to Spain and was invited to a time-share presentation at Club La Costa.
I explained that I was 69 but was told that does not matter. I was subjected to a 4-5 hour high pressure sales presentation, given alcohol and was told I was buying property.
I was bullied into signing a finance agreement which I did not really understand as I am not working but have an unaffordable loan which does not end till I am 84.
I do not understand how I was given finance at my age and not working.
Thursday 13rd October 2016 - Mr H - 13rd Anfi
I and my partner were given a tour/meeting of approximately 3 hours with the Anfi agent Tudar. During this time we were offered a discount to buy provided we purchased and signed there and then. We were told that our timeshare would always increase in value and that, if at anytime in the future, wanted to get rid of the timeshare Anfi would purchase it back.
Later when I tried to sell the timeshare back Anfi said they would not offer any money and I have a fax stating this.
After we signed, and paid the deposit on site, we were "put up" at Anfi for about 2 weeks and taken from our holiday accommodation, then after a week at Anfi we were told that if we cancelled the purchase we would have to pay for our stay at Anfi, pressurising us into not canceling the purchase.
Tudar the Anfi agent did say he owned at Anfi and his timeshare had now increased in value making us feel ours would too. We were made to sign a perpetuity contract which was not explained to us exactly what this meant.
Tuesday 11st October 2016 - Mr D - MARRIOTS
I feel I have been totally misled and miss sold, in purchasing this time share. I was told they were going up in price the very next day, and if I did not purchase that day they could not let me have it at that price. I was also told maintenance fees would only go up by inflation. (Untrue). The rep said with the price increase that it would be a good investment. i was not told of any cooling off period. I was told I needed to pay a deposit that day to safe-guard the price.
Tuesday 11st October 2016 - Mr and Mrs Broda - Anfi del Mar
In 2003 whilst on holidays in Gran Canaria we were offered a day out at Anfi Del Mar. Having arrived we were shown the facilities available and apartments. We were told it would be an investment opportunity as the Rep also owned - property having increased in price. We now feel we were pressurised to purchase and the Rep said we had to pay on the day with card to ensure offered price. The Rep then took us back to hotel to get our credit card for payment. At no point was it explained to us that we were buying into a perpetuity contract or that we had to pay exchange company fees, and that the maintenance fees would be increased at such a high rate annually. Furthermore, orally we were told that the property would be increased in price and should we ever wish to sell they would purchase the same from us at the current value. Furthermore, we were´nt given any time to review the agreement before we signed or that there was a cooling off period. On signing we felt pressurised with more than 2 reps standing over us. On our further visits we were told that the fixed weeks would be better exchanged into a more spacious apartment with floating weeks. No mention was made of the cost of maintenance fees being increased at the time. Again we found it difficult to actually be made available the apartment and period of stay that we required. When booking accommodation we were mostly told that those weeks were not available.
In 2006 we were told that Anfi were building a new complex and that apartments were being offered to "some" customers whom had invested already. As we had already paid quite a considerable amount we would be included in this. This offer the Rep said would mean that we would be able to buy "outright" - "freehold" one of the apartments - meaning no maintenance etc fees for the future. A letter was promised to offer this opportunity. NO letter was ever received and we have chased this over the years. They just said "that this never came to light and anyway all the apartments/villas were now bought anyway!". We feel we were missold with empty promises. - the maintenance fees are now excessive. Verbal statements and pressurised sales tactics were used in all upgraded sales.
Wednesday 07th October 2016 - Mr & Mr K - Diamond International
We initially purchased 35 points in Scotland but realised almost immiediately we needed more points to secure availability for at leat one, preferably 2 weeks holiday.
The quality of the accommodation (Florida) was not as high as expected. We needed to book a larger apartment (2 bed) to get a decent location.
Availability was only achieved if booked one year in advance, and we often settled for alternative places and dates.
Management fees increased drastically.
We have no desire to leave our points to the family - they don't want it.
It's a bind and stressful every year to find and book the holiday we want and we often look at alternatives hoidays on line with travel agents,
Wednesday 07th October 2016 - Mr M - CLC & Osakekirja
I originally bought in Barratts Lochingully and used it for many years happily, the maintenance fees went too high and I was offered to trade in those 2 weeks for a much lower maintenance in Finland. I found that there wasn't a lot of choice with RCI, and I was lead to believe that I would get more value for my points with CLC world, which certainly wasn't the case, it was even harder to find. Due to my wifes ill health and our fixed pension it's not value for money anymore and I don't want to leave the product to my estate
Thursday 06th October 2016 - Mr & Mrs M - Macdonalds
We were invited to a bonus weekend at Elmers Court which we took up. We were asked as part of it to attend a meeting to discuss our future holiday plans. With planning a possible family and already owning a week, they said that if we purchased a week at Elmers Court, not only would it increase in value, but it would give us greater flexibility for future holidays. We signed up to a fixed week without having the terms and conditions properly explained, including the “in perpetuity” clause, they just said we could pass it to our family.
During the years we have had the timeshare the maintenance fees have escalated and at times have been difficult to afford.
Macdonalds have tried hard to push us into converting to a points system which we would have had to pay a fee for, but we have refused. In 2014 we were forced to convert and were given 2400 points for our fixed week. This limits our holiday flexibility and although we have managed to book our former fixed week for 2017, we believe this will become increasingly harder in years to come.
The reason we are concerned now is that we do not want to pass on to our children the burden of escalating fees. We believe the timeshare was sold under false pretences, the “in perpetuity” was never properly explained neither were the terms and conditions.
Tuesday 04th October 2016 - Mr & Mrs L - Diamond Resorts
Came into contact outside Ponda Rosa Restaurant.
Was not told cooling off period.
We felt very pressured to buy the time share, she was very convincing.
That we were buying investment.
We have only used time share 3 times. Last time we were there it was very run down.
The maintenance fees keep rising a lot every second year.
We were shown around, they made us feel very comfortable and then taken to a big hall and then was pressured to buy. If we do not buy on day then the offer was not available after.
There was no notarisation at the point of sale, we were never taken off the resort on the day.
We were sold perpetuity and also deposit we believe was taken out on the day by credit card. All was contrary to the timeshare act of 1992.
Tuesday 04th October 2016 - Mrs S - Diamond Resorts Points
We came into contact with the company when approached by a promotional person in a town centre.
We were not told of a cooling off period.
We felt pressured into purchasing the points.
We were promised that we could sell the points back to GVC/Diamond in the future if we didn’t want them anymore.
We were also told that it was an investment that would increase in value.
There was no notarisation at the point of sale, as required under Spanish Law.
We used points for holidays. The resorts were good although for the majority of times resorts/accommodation were not available.
Monday 03rd October 2016 - Mr and Mrs R - Club La Costa Fraction
I was invited to Spain for presentation and sale of the timeshares by representative with all other guests. We feel that there was mis-presentation of the timeshare based on the following:-
-We asked to sign the contract on the day of the presentation.
- We were not given cooling of period.
-Management fees were increased year on year and the increase were more than we expected.
-The length of the contract and the right to cancel were never explained to us.
-We felt under pressure to sign the contract after presentation and paying fees as expected on day.
-We were not given time to carefully review the contents of the purchase agreement before signing.
Thursday 29th September 2016 - Mrs H - Diamond Resorts
When on holiday with my sister at Sahara Sunset on her RCI points, we were invited to a presentation, this was a very pressured presentation and we were expected to make a decision there and then otherwise we would not be able to purchase at the price quoted, although we did request time to think about it.
Michaela Larson dealt with us and gave us a card stating she worked for Diamond Resorts, another person joined but I don't remember his name. I can't recall being told that there was a cooling off period although I later discovered we had 14 days.
During the presentation the only documentation we were given was an example of how to spend the points, we went back the next day to sign the paperwork.
We were told the management fees would increase with inflation. I can't recall paying a deposit. We were also told we could pass our points onto our children, not that they would have no choice and have to take on the financial burden for the rest of their lives. Also if we wanted to sell them it would not be a problem as there are many companies who will do it for you. This was done in a four hour presentation so we signed to say we would purchase points as we wanted to get out of there. We had a six month interest free finance agreement and we paid in full at the end of the period. We were also told we would be able to book holidays at other sites in Spain and the rest of the world. On the two occasions we tried we were unsuccessful and had to book with Interval International for an additional fee. The accommodation we stayed at Sahara Sunset was not in very good condition but we were told that they were modernizing the site, so it would be better next year.
I don't believe we were given the full facts and implications when we purchased the points and the sales people were just trying to make a sale and not tell the truth.
Thursday 29th September 2016 - Mr & Mrs C - Club la Costa
I was approached on the street, given a scratch card and told we had won a holiday. We went to a meeting, lots of others there. We were there all day and it was the hard sell and very pressurised. Told that we could take holidays in peak time (I was a teacher at the time) and where ever we chose - this never happened.
The quality of the accommodation not always what we were led to believe.
We were not told that the annual maintenance fees would increase, which they did substantially each year.
We paid a deposit on the day and offered finance through GE which we later changed for a lesser interest rate. We were not aware of a cooling off period.
We were given RCI membership as an extra. We were told that our membership would be passed to our son.
We were pressurised to upgrade our membership from Gold to Platinum on the basis it would increase availability re time and choice of resort but this did not happen.
Thursday 29th September 2016 - Mr & Mrs C - Diamond Resorts
On holiday in Greece (Rhodes) we booked using RCI membership as CLC could not give us what/where we wanted.
We were approached, again a long day and a hard sell but told that we could be relieved of our CLC membership as the maintenance fees were too high, and offered this at a quarter of the fees.
We left the resort believing that CLC had gone now. We paid a deposit and went home to sort out finance for the remaining amount.
Availability was no better and neither was school holidays. Accommodation was of a poor standard. Again, we don't recall a cooling off period.
Thursday 29th September 2016 - Mrs R - Anfi
I first came into contact with Anfi whilst holidaying in Gran Canaria. We had holidayed in Gran Canaria for several years and been aware of lots of people employed by Anfi to bring tourists to the resort in order to persuade them to buy into what was the 'Anfi Holiday experience'. On a rainy day in 2006 we decided to go along to have a look having been promised a free lunch and gifts.
My friend Mr K and I then bought a weeks holiday in Anfi Beach for £12,000. We were told this was an investment which would rise in value and that the weeks holiday was in such demand Anfi would buy it back at a profit in the future. We were also told that if we didn't want to use our week in the apartment we could travel anywhere in the world through RCI and stay in 5* resorts.
In February 2007 we went to Anfi and one of their representatives Jayne Knights came to see us. She showed us around several apartments and suggested that now we were on the 'points' system and with grandchildren arriving - more points meant more holidays.
Tuesday 27th September 2016 - Mrs R - Anfi del Mar
We had not been told the truth that Anfi would buy back our apartment and what I wanted was not to buy anymore at Anfi as we would not be able to sell it back.
Jayne Knights then took us to Anfi Tauro and told us that if we bought a week and penthouse there, the following year a new block of apartments was being built and the money spent on a penthouse could be used to buy an apartment in the new block. I was concerned because Tauro was not well developed but Jayne told us that we did not have to use the penthouse at Tauro, we could book at Anfi del Mar or use RCI to go elsewhere.
She said I would be given a letter confirming that my purchase of a week at Anfi Tauro would serve as a deposit for the purchase of an apartment in the new block about to be built. If we wanted to stay as Tauro a courtesy bus would take us daily to Anfi del Mar.
In the event none of this was true.
1. The apartments for sale have still not been built.
2. At one point I was told I had to stay at Anfi Tauro and was not allowed to stay in Anfi del Mar.
3. Development of Anfi Tauro has been slow.
4. Anfi vacation club exchange provides poor accommodation.
I paid a £10.000 deposit on the same day at their request and the contract that I was required to sign was in perpetuity.
Monday 26th September 2016 - Mr M - Club La Costa Fractional
The selling process took over 7 hours, six of which consisted of the Rep and managers putting forward new deals every time we made to exit. The last hour was with the controller who signed up the agreement papers that night.
There was no discussion about the maintenance charge or any yearly increases.
The additional benefits of Interval International or Getaways were explained but not associated costs.
There was discussed with the controller, about the 11.9% interest charge, who informed me that a deal could be done with the finance company, Hitachi, to get zero interest if the money was paid in two years. Hitachi rates would not allow this. It was suggested in the presentation that family members could use the scheme without us being present. Later we were informed by CLC that we always have to be there.
Friday 23rd September 2016 - Mr G - Macdonalds
I was gifted a one bedroom apartment at Dona Lola by my mother which was in October for 1 week. I ultimately upgraded the week for a 2 bedroom, 2 bathroom apartment for week 29 I think. This week was recently converted to points which I had no control over. I think I paid £5,800.00 for the upgrade and I am sure that the transaction was paid in full whilst in Spain on my Amex card. I made full payment as I was pressurised to do so. I feel I was missold this time share as I was not told that the ground rent would escalate in the manner it has making it a liability for my children not an asset as suggested. I have also had difficulty booking the time share having used the facility personally on three times. I upgraded the time share in circa 2001-2009 I am sorry I can’t be more precise.
Thursday 22nd September 2016 - Mr C - Silverpoint - Club Paradiso
I first came in contact with RP when on and RCI exchange to Beverley Hills Heights.
They asked if I had some money to invest.
I was sold an “investment package” for £16,800 (TBC) of 8 timeshare units (fixed weeks).
This did not result in any profit!
In a subsequent visit I was offered an exit package of G404 BHC (the pent house).
In Nov/Dec 2008 I was presented with a tour of Club Paradiso in Tenerife.
I was advised by upgrading I would be able to sell the Club Paradiso membership at a profit.
This £25,000 purchase was funded by Barclays Partner Finance on a buy now pay later (in 6 months) agreement.
In December 2011 I was offered a further week at £10,000 and persuaded that on resale I would make a large profit!
On no occasion was I asked to see a public notary locally.
I now realise I am a victim of a “buy to sell scam”.
Thursday 22nd September 2016 - Mr & Mrs H - Club La Costa
We were asked to attend a meeting. Told holidays would be very easy to book. Looked at very nice apartments but we felt pressure to purchase. Can’t afford maintenance fees that keep going up each year and are not in a position to pay them any more.
Thursday 22nd September 2016 - Mr & Mrs W – Bluegreen Vacations Timeshare
“Offered promotional tickets to attend timeshare presentation… Fairly high pressured sale. Quality holidays promised at lower than package holidays. No notarisation took place at point of sale. Paid deposit on day contrary to Florida State Law. Perpetuity was not defined or explained. We’ve been put into an unregulated agreement. We were informed that the company would possibly buy back if we no longer required it.”
Wednesday 21st September 2016 12:53 - Mr & Mrs J - RCI
We were members of RCI and we were told they missold our membership as whenever we tried to get accommodation with them it was never available.
Wednesday 21st September 2016 12:01 - Mr S - Orange Lake & Wyndham
We purchased Orange Lake in 2003 and Club Wyndham Points in 2013 both on site in USA.
Both purchase had credit card deposit and finance on day of purchase. Both finance agreements are paid off.
The RCI exchange does not work and resorts are substandard. Also perpetuity was not explained at point of sale.
We were assured there would be a re-sale facility which there is not.
Wednesday 21st September 2016 11:52 - Mrs T - Diamond Resorts
We bought GVC in 1980’s but have bought fractional to sell back to Diamond after 3 years from purchase.
Fees are £1600 per year and not affordable.
We were given finance on day of purchase and no cooling off period was offered.
Wednesday 21st September 2016 11:52 - Mrs T - Diamond Resorts
We bought GVC in 1980’s but have bought fractional to sell back to Diamond after 3 years from purchase.
Fees are £1600 per year and not affordable.
We were given finance on day of purchase and no cooling off period was offered.
Wednesday 21st September 2016 - Mr M – Infiniti Points (Petchey/MGM)
“We came into contact with the company in Portugal. We won a scratch card then rushed off to a hotel where we were sold our timeshare. We felt pressured and we were told many times it could be sold at anytime. We were sold a week that was no good, it was too early in the year. We were told it was easy to exchange. When we went to exchange we had to buy an upgrade which has always been the way right up to where we are now with Infiniti points, a continuous bill year after year and hasn’t been affordable or practical to use.”
Wednesday 21st September 2016 – Mr C - Karma Royal Resorts
“While out for a stroll in Bali, my wife was approached by a marketer who offered the chance to win a week’s 5* holiday on a scratch card (which of course she did). We could claim her prize after we attended a presentation about a holiday club. The salesman sold us the idea of having cheap, good value, high standard holiday accommodation at our fingertips. However since joining the club we have been let down by the standard of resorts offered (Royal Palms in Goa), the restrictions on exchange resorts offered (e.g. no refunds if travel dates need to be changed) and due to our work and lifestyle, many of the offers and special discounts are useless to us because we cannot take the time off to use them.”
Monday 19th September 2016 – Mr & Mrs O - RCI Vacation Village
“On the 1st day of our holiday we were invited to go on a hotel/resort tour. When on this we were told how joining RCI holidays would be cheaper and more enjoyable than any package holidays. We were shown around the resort and promised the sun, moon and stars. By the end of the day *6/7 hours later* it came to the money end of things. We felt very pressured into buying this timeshare. When we left we felt very unsure at what we did. We enjoyed the rest of the holiday and looked at this later. Now we feel very pressured by these people. Our finances don’t look too good down the road if we continue this. We more or less need out of this financially speaking”
Thursday 15th September 2016 – Mr M - Club La Costa Fractional
“The selling process took over 7 hours, six of which consisted of the Rep and managers putting forward new deals every time we made to exit. The last hour was with the controller who signed up the agreement papers that night. There was no discussion about the maintenance charge or any yearly increases. The additional benefits of Interval International or Getaways were explained but not associated costs. There was discussion with the controller about the 11.9% interest charge, who informed me that a deal could be done with the finance company, Hitachi, to get zero interest if the money was paid in two years. Hitachi would not allow this. It was suggested in the presentation that family members could use the scheme without us being present. Later we were informed by CLC that we always have to be there”
Thursday 15th September 2016 – Mr B – Airtours Beach Club Timeshare
“We came into contact with Airtours Timeshare via a sales pitch/invitation by people standing at the bottom of the road near our hotel in Gran Canaria in 18/8/98. We did not go on holiday to buy a timeshare nor had any interest in timeshares. However we were eventually persuaded to attend a presentation which we eventually agreed to attend to appease these reps. Having attended the presentation we were heavily pressured into buying a timeshare. It was not notarised at point of sale. We were put into a linked loan with First National Bank, and we were put into perpetuity agreement exceeding 50 years. We have ultimately visited the timeshare location only once in 18 years as we rarely go on holiday as a family. If we had fully understood the implications of proceeding with this we would not have progressed. I have never felt comfortable with this purchase which has caused undue stress, as we have committed to an agreement unsuitable for our needs under false pretences we understand what we have purchased is contrary to Spanish law as per the Spanish Supreme Court Ruling that was dated 1999.”
Thursday 15th September 2016 – Mr C – Marriott Vacation Club Timeshare owners
“My wife and I were approached in a shopping centre in the UK by individuals representing Marriott with the sole purpose of trying to sell holiday ownership. We were then asked to attend a three day visit to Spain by a Marriott’s representative. During the visit to Marbella we attended the resorts they were wanting to sell as well as their sales office. During the sales office visit we were pressurised to make an instant decision regarding the purchase of the week. During this visit the Rep explained that Marriott would buy back the timeshare/holiday week from us, but we never received anything in writing to this effect. I feel that the sales representative did misrepresent the offer and did not provide sufficient advice at the time.”
Tuesday 13th September 2016 – Mr B – Club La Costa points member
“We were introduced to Club la Costa by a friend and we went on holiday to Spain in 2011, there was four of us. The company representative invited us for breakfast and then we were taken to an office for almost the whole day. We were shown some apartments and at the end we were pressurised into buying membership because we were told we can go on holiday all over the world. We tried getting a holiday the following years with difficulty and, after complaining to them on our next holiday in 2015 they sold us fixed and guaranteed weeks in August. We were shown a very plush two bedroom apartment and were told our one bedroom would be exactly the same with a sea view but unfortunately the apartment we got was very small with half a window sea view. Maintenance fees keep going up which wasn't said when buying.”
Tuesday 13th September 2016 - Mr & Mrs P – Seasons Holidays members
“We came into contact with Seasons Holiday Ownerships as we ‘won’ a week’s holiday in Lanzarote, we were unaware that it was a timeshare sell. We were given an appointment time to go to the office where two representatives told us that this was not timeshare but a new thing called 'Holiday Ownership'. By the time the meeting was over we thought this is a wonderful way of holidaying for all our family and a gift to our sons in the future, as they could make money from selling weeks to friends etc. but we have never been able to do any of this. We were told that we must sign up there and then or we would miss out, so we did not have time to think about it. One year later I took my son and his partner to Club Tahiti. An appointment was already made for me to attend another meeting so I went along with my son. They told me it would benefit us greatly to buy another week as we could make a lot of money selling holidays. I asked them about the legalities of me buying another week without my husband present and they said not to worry about the paperwork, they would sort all that out. We were not told that the finance would be a second mortgage on our home. They absolutely insisted that it is not a 'Timeshare' and is completely different to a timeshare. We have never been able to holiday anywhere that we wanted to go. The last holiday was in a residential complex with nowhere near enough facilities. We did not make any deposit payments we went straight into finance with no other options. The second finance was authorised without my husband present, and my yearly income was £30,000 when I told them I earn £10,000. It seems to me they exaggerated my income to get the loan and someone forged my husband's signature, which means they have committed a major fraud.”
Friday 09th September 2016 02:07 - Mrs N - Club La Costa Vacation Points
The original contact from Club La Costa was a cold call to go to a meeting locally. It was a pressured meeting and I agreed to join with paying a deposit. The agreement was made very attractive with many benefits & I increased my status.
Unfortunately my husband had a depression which has affected our life style and the reality of the benefits of having my membership have not transpired.
I cannot afford to pay the annual maintenance costs and am worried about the future links with the company.
I have been sold vacation club points which is illegal under Spanish law since 1999.
Friday 09th September 2016 02:01 - Ms W - Club La Costa Destinations
Cold call from company promising free holiday.
We felt pressured to buy on the day.
No cooling off period, finance was arranged whilst in the meeting.
Perpetuity was not explained that our children were liable for maintenance fees out into an unregulated agreement.
Availability was poor.
Quality issue with apartment, was promised 5 star living accommodation, cockroaches in the apartment, broken windows, doors, ripped furniture, dirty floors and walls.
Discontinued welcome pack with no forewarning.
Wednesday 07th September 2016 11:38 - Mr & Mrs S - Marriott
Offered an inspection holiday of 3 nights with accommodation and car hire agreeing to attend a 90 minute presentation.
Then pressurised into buying on the day a 3 bed unit – without notarisation. Paid deposit with credit card on the day. The unit is a floating week with perpetuity. A year later we returned to Spain and swapped the 3 bed unit for 2 weeks in a 2 bed unit – paid deposit with credit card – no notarisation – the units are floating weeks with perpetuity.
Wednesday 07th September 2016 11:30 - Mr & Mrs J - Club La Costa Fractional
On holiday in Tenerife – won on a scratch card. Was taken to CLC resort and bought into 7 week holiday vacation.
The following year on our first holiday with them taken around Mijas resort Spain and bought into vacation club. We were not informed that the cost of the management fees would increase. In 2012 we were on holiday in Tenerife CLC and we went to a presentation that informed us that we were locked into the timeshare for 67 years, however if we changed to Fractional owners this would give us an income as when it was sold 19 years later.
Wednesday 07th September 2016 11:24 - Mr & Mrs B - Anfi Beach Club
Walking along promenade in Mas Palomas, approach by a timeshare tout, would we like to go to Anfi Del Mar and daughter can see santa while your there. We were shown around Anfi Del Mar, asked if we liked complex, we replied “yes”. Would you like the rest of your holiday here. We paid £1,340 deposit on credit card. It was not notarised. We went home and got a loan from HSBC to pay rest of purchase price £5,360 which a document supplied with date and paid stamp on it.
We have been put into full perpetuity 50 years contrary to Spanish law since January 1999. We have tried to changed the week to earlier, but would cost us more money so they in fact refused.
Wednesday 07th September 2016 10:46 - Mr & Mrs B - Club La Costa
Approached at shopping mall, then phoned to say we’d won a holiday and had to go collect it. Then purchased trial club. Went on holiday to Spain where a whole day was spent with a rep – did feel pressured and were told different stories as to what we could do with the club, but none of it true.
Misrepresentation has definitely occurred, wished so many times we hadn’t done this. Can never get a holiday when you want one, or the resort of your choice. Don’t wish to leave this to our children it’s too much of a liability. Fees are way to expensive for a service that is not delivered.
Wednesday 07th September 2016 09:46 - Ms H - Club La Costa
Initially by a promotional card to win a weeks free holiday. Went to a evening and took out a trial membership. We were told that this was an exclusive members club and now understand that this is not the case and missold the product. We have not used the product since 2011 as we do not feel it is not what we invested in. We have found Club La Costa to be very pressurising on selling and upgrading and harassed us whilst on holidays. We were made to sign up to GE Finance on the day and did not have a 14 day cooling off period and told to put deposit on to our credit card as well. We were told it is an investment (points going up in value where we can sell etc) we will be adding more info within the time period given.
Thursday 01st September 2016 06:04 - Mr & Mrs H - Club La Costa
There has been a rise in the cost of the maintenance, and poor availability when trying to book.
They promised they would buy it back and we don't wish our children to be liable. We are under constant pressure to upgrade whilst on holiday and the quality of presentation does not match reality. We are disappointed that what we thought was an asset has turned into a liability
Thursday 01st September 2016 05:58 - Mr & Mrs B - Anfi Beach
We were informed we could get approx. £4000 for our timeshare, and we have not used it for 3 years. We believed that it had value. We paid a deposit on the day of purchase and we were not made aware that we would have to pay fees for life. We were told on the day that air flights could be bough cheaply
Thursday 01st September 2016 05:56 - Mr & Mrs W - Diamond
There is a poor lack of availability and the fees increase yearly. 2054 end of the contract was not clearly defined and this has implications for us. It was sold as money saving, 5 star holidays and the exclusivity of the accommodation is no longer the case. You can rent the accomoodation for the same price or less as a package holiday
Thursday 01st September 2016 05:54 - Mr & Mrs A - Club La Costa
The maintenance fee costs are rising and there is a lack of availability when booking. We were promised a high standard of accommodation and exclusivity of being a club member but we have left the complex twice due to the poor standard of the accommodation. On every holiday we are on we are pestered to buy more points
Thursday 01st September 2016 05:52 - Mr B - Puerto Anfi
Originally the family holidays were ok but they are expensive now for 2 people. We don't want to burden any future expense onto the children. Our children have now moved abroad. The maintenance
fees are high and rental for a week is cheaper than what we pay for the timeshare
Thursday 01st September 2016 05:49 - Mr & Mrs A - Diamond International
It was sold as an asset which it is not and the availability is appalling. The cost of the maintenance fees is far too high and we do not want to pass this debt onto our children. If anything happened to either of us the other one would not use the points
Thursday 01st September 2016 05:47 - Mr & Mrs R - Diamond International
When we first purchased the points we were happy with the product and used it but as the years have gone by and the maintenance fees have risen more than the cost of living... This is not what they said at the presentation. We do not want to pass this onto our son as he is not willing to take on any expenses such as maintenance fees. We have also found that availability it difficult to find on the resorts
Thursday 01st September 2016 05:44 - Mr & Mrs D & Mr & Mrs J - Gran Anfi
We were unaware hat the contract we signed was in perpetuity and we do not want family members to inherit the expense of the maintenance fees. We are unhappy that the maintenance fees have increased dramatically
Thursday 01st September 2016 05:40 - Mrs M - CLC Fractional
The reasons I wish to leave CLC are because
1. Rising maintenance fees
2. The children don't want to be involved
3. UK availability is poor
4. It is no longer an exclusive club
5. My health no longer allows me to take the holidays I could in years gone by
Thursday 01st September 2016 05:38 - Mr R - Diamond
I am required to pay the fees but I am not using the timeshare. I tried to sell it but it cost me £8000 and nothing happened. The children fees doin't use it and don't want to inherit it.
Management fees keep rising.
Friday 02nd September 2016 05:35 - Mr & Mrs J - Diamond International
We went to a fractional to get out of the long term, but now understand that was not what was sold to me. Maintenance costs are increasing whilst the standards are falling. My holiday this year was plaqued with faults and the standard of the accommodation was down. I don't want to burden my children with the maintenance every year when I am gone.
Thursday 01st September 2016 05:14 - Mr L - Silverpoint
We were informed that we had to attend the meeting as part of the holiday deal. We did not intend to spend any money as we already had 2 timeshares. When we told the salesman this he suggested that he could sell our timeshare for us. However we would have to become members of Silverpoint. They then agreed that they would sell our timeshares and our silverpoint membership within a year and would forward £50,000 to us. We would then have no maintenance fees ever again. This was untrue.
They did not sell our membership within a year. They demanded maintenance fees in January or they would not sell anything for us. I paid by credit card.
On the day I paid a deposit by credit card because we were flying back that evening to Dublin. We eventually agreed to pay £23,000 sterling (£16,000 + £5,000 + 2,000)
Have written many emails but without success.
Thursday 01st September 2016 04:51 - Mr & Mrs T - Diamond Resorts Points
Initially cold called and invited to attend presentation, felt pressure to buy on the day to avail of the offer. Promised 5 star accommodation wherever we went, which proved not to be the case. Yes we were given cooling off period but were led to believe we would have cheaper and more holidays than package offers. We feel were lied to from day one. During holidays we had to attend more sales pitches, again pressure to top up our points. Due to work and family commitments we have never been able to fulfil promises made about the amount of times we could use the points.
Maintenance fees have increased more per year than we were told. Due to illness (cancer) we are not in a position to continue paying or travelling. We have not been able to use the holiday points since 2009 and due to illness I am no longer allowed to continue employment. (deposit was taken on the day under pressure I now believe that this is illegal)
Thursday 01st September 2016 04:37 - Mr & Mrs A - Marriott
Recommendation from family member.
Signed finance agreement and paid deposit same day. It was a high pressured sale, we had to sign immediately because there was “a special offer” if we did so.
Terms and conditions misrepresented to us were, told we could walk away at any time by resale to Marriott. This has proved impossible. Rising maintenance fees higher than we were advised, go up annually. Attempted to resale 3 years ago but after giving us a resale value they would not commit to it. Gave us directions to sell on open market, a massive loss to resale value they quoted.
Despite contacting them months in advance to book a holiday, our preferred dates are never available.
Perpetuity?? We were not told about this, we never knew.
Thursday 01st September 2016 04:28 - Mr & Mrs T - Club La Costa
On attending an introductory short break we were introduced to holiday ownership and informed of its benefits in that it was an investment that would allow us a lifetime of holidays and the added advantage of reimbursement of funds at the end of the agreed period.
We are unable to book holidays unless planned well in advance which due to personal circumstances we are unable to do. This means we have not benefited from our purchase. We have since discovered this is not a benefit that will allow fantastic inheritance for our children but a burden they will have to maintain.
We were not given the opportunity to think about this, research or deliberate, we had to sign on the dotted line before we left the office having applied for finance and having it agreed.
Monday 29th August 2016 01:22 - Mr & Mrs N - Diamond Resorts
In our experience purchase of points with Diamond Resorts is done in a pressurised environment. You are so overwhelmed by their tactics that is is difficult to say "No", or raise objections.
Each time we visited the resort an upgrade meeting would be arranged and we would feel badgered to attend. Prior to our arrival at the resort we would receive a phone call at home wanting to arrange a time and date for a meeting. Our purpose was to find out if there was now some way to "escape".
However, again we would be subjected to pressure. The meetings could go on for several hours.
At the sales meeting in 2010 where we first upgraded from a promotional membership we paid a deposit by credit card and paid the balance through a finance agreement. There was no representative from the finance company present.
We were told that our points would be a valuable asset, something that the family would be glad to use and inherit.
The flexibility, exclusivity and lower cost of holidays was continually stressed.
flexibility proved to be a total misconception, with long waiting times and high points values that we could no afford.
We were told that our resorts would be exclusive, points would mean cheaper holidays than package holidays.
We have since discovered that anyone can book holidays with a booking agency over the internet without having to pay management fees. It seems that members are therefore subsidising holidays for non-members and the company are making a double profit.
In 2014 at one of the meetings we succumbed to the promise of a prospective release date. Diamond had come up with the idea of "fractions". Our membership points with an extra sum of money could be used to purchase a "fraction" with a definite release date. We were told that our fraction was a valuable investment and that it would increase in value. That we would be able to sell ownership and that people would be eager to buy in order to increase their membership. We paid using two credit cards.
We have since found that we own nothing tangible. Also high maintenance fees deter people from buying. It seems that it would be Diamond that would be purchasing, and only at their convenience.
We were not made aware just how much the management fees would increase annually and feel that this can only escalate out of all proportion.
When we originally bought we were never made aware that this was a lifetime commitment.
Finally, we feel that the statements made by the representative selling us the product do not match with either the contents of the purchase contract or physical use of the product. We no longer want the product but cannot give it back.
We believe that the points of fact stated in this witness statement are true.
Thursday 25th August 2016 10:19 - Mr H - Anfi Beach Club
I do not want this to go to my children. They do not want it and cannot afford it. I cannot sell it and they will not take it back. I paid a deposit on the day and was not told about any cooling off period.
Tuesday 16th August 2016 03:32 - Mr L & Ms G - Club La Costa Fractional
Following an invitation to Club La Costa, we received a presentation on purchasing a fractional owners at Club La Costa after a 5 hour presentation which was extremely pressurised, we signed a purchase agreement. Since returning home we discovered that the promises that were made were not forthcoming. We were told we could go anywhere in the world particularly with regards to exchange with Interval. We have found the locations to be limited in regards to the places we said we would like to go to in the presentation. We were also told it would be cheaper than package holidays which we have found to be untrue. The fees were not explained regarding increases.
The fractional was not fully explained and we have become aware that this is a liability and not an investment.
Tuesday 16th August 2016 03:14 - Mr & Mrs H - Club La Costa Fractional
Through a 3rd party Co. Letter offering free holiday.
Went to Costa Del Sol, invited to welcome meeting.
Presentation lasted approx 10 hours, extreme pressure with one + 2 sales people present.
Misold and misinformation given. Insisted on finance which was very high interest rates so paid off.
Have since found that what was promised was not true. E.g. cannot get holidays in locations and dates, and type of accommodation which was shown was not what we could achieve.
Tuesday 16th August 2016 03:07 - Mr D - Petchey - Praia Da Oura
We were on holiday and were stopped in the street. Told we could win a prize if we went to a presentation about holidays. I think there was a cooling off period after presentation of about 4/5 hrs. We were offered a timeshare at a discount price. Because of discount we felt pressured to buy then and not go and think about it. Everything we were told about how easy to use our week and we could swap for different week with no problem was mis leading. When after couple of yrs we asked about it they said we should look at increasing our options with points which we did as we felt our timeshare was useless so we did. We used it about 5 times but they always wanted you to attend another presentation while you were there. Now I just want to get rid of timeshare so that I don’t leave my children this as it will ruin their lives. I have no wish to use it ever again.
Tuesday 16th August 2016 11:57 - From Mr & Mrs E - Club la Costa
We had to leave a deposit at CPO for original purchase and also when CLC changed to points system.
No cooling off period was offered and we paid the remainder on return to the UK.
Annual fees only to go up by 2% per year and has proved to be false.
CLC said they were selling points system on behalf of CPO (Petchey) but this was found to be a lie - CPO phoned to ask why we had gone to points.
CPO presentation all day and felt pressurised into agreeing to buy. CLC was 4/5 hours again this was pressured into changing to points.
We were offered to pay up the monies but as we had the funds to pay off the amounts.
Was only a verbal agreement on the purchases.
Each time we visit whether it is CPO or CLC they are always trying to get more money and take an issue such as infinity points/fractured.
We had to purchase a 2nd apartment to achieve the points total of 790 to fit into points system.
Tuesday 16th August 2016 11:36 - From Mr H - Anfi-del-Mar
We were approached by ticket touts who gave us a scratch card, then claimed we had won a free holiday. On arrival at Anfi-del-Mar, we were there for approximately 4-5 hours, we were pressurised into buying a timeshare and were informed that if we did not sign on the day, the good deal would not be available. We were informed that we would always be able to receive a week in Gran Anfi, maintenance fees would not increase and we could sell the timeshare back to them at any time and receive the full amount paid back in full. Perpetuity was and never has been explained to either myself or my wife. The cooling off period was never explained.
Tuesday 16th August 2016 11:29 - From Mr & Mrs B - Anfi
We were solicited outside Anfi with scratch cards which we 'won' as long as we came on a tour (we did not get the surprise).
We had to leave a deposit on credit card on the day after a 4 hour sales pitch.
We were told could be sold back and that it was an investment in terms of increasing value.
We were not told that management fees would be passed on to our child.
On one occasion our allotted apartment was not to the standard we had been sold.
We were told the resort was exclusive to owners only.
The majority of sales projections were hand written but not made available at the end of the sale.
We were told on upgrade that new points system would be given priority in terms of booking but didn't benefit from this.
Several reps claimed to own multiple apartments that they received a rental income from.
Monday 15th August 2016 04:49 - Mr & Mrs B - Puerto Anfi
We were approached in the street with scratch cards.
Cooling off period was given but not adhered to as a deposit of £1960 was taken on the day.
We never visited a Spanish Notary as was required by Spanish Law.
The deposit was taken on a credit card contrary to section 75 of the consumer credit act 1974.
We felt we were pressurised into agreeing to sign the contract and feel this was in breach of contract misrepresentation.
We did use the product the following year but found it difficult to be able to book the dates we wanted.
The resort was very nice but we were contacted by a representative to try to sell us a further week which when we refused he turned quite nasty.
Monday 15th August 2016 04:42 - Mr & Mrs D - Club La Costa
1. Propositioned at In-resort by scratch card winning, prior to sales discussions.
2. Financial deposit insisted on at same day to remain valid by CLC.
3. Subsequent escalations of maint. fees, “upgrades” but without ability for us to secure convenient holiday reservations. We have subsequently learned from public awareness that “fractional points/ownership” is illegal in Spain since January 1999.
4. Product used but promised standards were rarely achieved in resort.
Monday 15th August 2016 03:58 - Mr & Mrs A - Club La Costa
We were sold a timeshare contract which is illegal under Spanish Law because we didn’t see a public notary on two occasions on Spanish soil contrary to Spanish Law of Jan 1999. Further more we were sold membership of CLC vacation club (points) illegal under Spanish Law since Jan 1999.
We were led to believe this was an investment and the points had monetary value.
We were shown round top class apartments but in reality didn’t have enough points.
We were encouraged to take the finance out with an incentive of 6 x £100 monthly payments on two accounts.
Led to believe CLC were investing in building a water park theme hotel/apartments with a lazy river running through on land adjacent to CLC – Spain, which still hasn’t materialised. Also land adjacent to Sunningdale Village – this is still a scrubland.
Increased management fees – now in euros.
Didn’t realise/understand perpetuity implications.
Monday 15th August 2016 10:48 - Mr & Mrs W - Hollywood Mirage - Silverpoint
We were made false promises of a holiday to Canada.
False promises of booking other holidays.
The maintenance fees are rising in the first year. We have had o contact or correspondence from the Company and we have lost points when we were told they could be rolled over. Very poor customer service from Silverpoint and RCI.
Robbed by false claims and robbed of my dignity
Monday 15th August 2016 10:28 - Mr & Mrs W - Club La Costa
We were invited to Duchally and we bought a holiday trial pack. We went to Tenerife where we bought into the Destinations Club in 2008. We paid on finance with GE Money. We were promised luxury living! which we did not get, we were made loads of false promises and still have got nothing like we were originally offered. We were told we could go to many countries and destinations, in fact we never did as booking for other places were never available. We never got anywhere apart from Spain/Tenerife - again, empty promises. We feel we've been ripped off. The apartments are sub standard too. They also made false claims to us that flights booked via CLC would be cheaper. Whilst on holiday in the resort we were harrassed by reps who were constantly trying to sell us a product. We wasted a day sitting through a presentation and touring accommodation with the promise it could be ours - rubbish really if previous promises were anything to go by. Told we could give it back and it's an investment for our children. The maintanance fees are cripplin and this is not what we thought destination holiday parks were all about, we feel we were grossly mis sold
Monday 15th August 2016 10:17 - Mr & Mrs W - Anfi Del Mar
We are unhappy about our timeshare because we did not understand what in perpetuity meant. We were pressurised into buying and actually paying a deposit in one day, we were told they would buy it back if we wanted them to, I rang 2-3 years ago and was told bluntly that they would not!!
We were told we could hand it down to our children if we wished, NOT that they would be liable. Maintenance fees have doubled since we purhased this which we did not expect. Flights from the North East are going up every year. We were told that it was not timeshare that it was a vacation club and we cannot change from Monday to Saturday to get different available flights. We were there a full day and forced to make a decision, they would not let us go away to think about it. We do not want our children to be left liable for maintenance fees
To see earlier Timeshare owner comments please click here.
To see the best options for solving your own particular Timeshare problems, please call 0800 610 1535 or complete the short Timeshare Release Wizard now.
About Timeshare Release
During the Timeshare sales boom of the 80s & 90s, potential buyers were lured in by the promise of affordable exotic holidays, flexible exchange programmes and the impression that Timeshare would be a valuable "investment".
In an industry with little or no regulation, high pressure sales tactics were rife and contract smallprint was often glossed over and explained away by sharp salespeople.
Many Timeshare buyers were therefore unaware that they were actually making significant, long term financial commitments on behalf of themselves and their families.
To find out how you can escape the Timeshare Trap please complete the short Timeshare Release Wizard now.
The Timeshare Trap
For many Timeshare owners, annual maintenance fees were barely considered token amounts in the early "honeymoon period" of ownership.
However, year-on-year increases imposed by the resorts over time now mean that the maintenance fees have risen to become substantial sums.
Owners are also facing the prospect of ongoing yearly fee increases and realising that they (and their families) are often committed to long term contracts for generations to come.
Please try our Future Fees Calculator to estimate your liabilities over the term of your Timeshare contract, based on an annual increase of 7.5%.
If you're concerned about rising fees and how to escape the Timeshare Trap, please contact us today.
Timeshare Owner Reports
Recent comments from RCI Timeshare owners who have come to us for help with contract cancellation:
Mr Steve R, Middlesex - RCI/Hollywood Mirage
“We 'swapped ‘another place in Tenerife for this in order to move to the points system. Since then, getting exchanges to desirable resorts proves almost impossible, irrespective of in-season or off-season.”
Mrs Rachael B, Yorkshire - RCI Europe
“I purchased my timeshare in 1999 and have been a timeshare member ever since. More often than not, I have not be able to go where I wanted and have ended up giving a few weeks to Friends, etc to book somewhere they wanted in order not to lose the weeks. I have then stayed in a hotel!! I am desperately trying to get rid of the timeshare and am now paying Timeshare Shop in Manchester to get rid of it for me.”